I am someone who values my time and expects the same respect from others. I make it a point to communicate exactly what I'm looking for before visiting any dealership. Unfortunately, my experience with Sam was completely unacceptable. We communicated throughout the day via Facebook and text, and I made it clear what I was looking for, how much I wanted to put down, and all relevant details. I will be uploading the screenshots as proof shortly.
Despite all of this, when I arrived—after driving over 40 minutes—my time was completely wasted. Sam never bothered to relay any of the information we discussed to the finance manager, which is completely unprofessional. I repeatedly asked if the finance manager knew what we had discussed, and Sam repeatedly gave me vague, dismissive answers, saying he "thought so." I later witnessed him writing everything down on a sticky note and running it to the finance manager. This was not only frustrating but also a clear sign of incompetence.
To make matters worse, my credit was sent to multiple banks—something that could've easily been avoided had Sam done his job properly. This dealership is a prime example of bait-and-switch tactics, and they clearly don't respect their customers' time. I walked out in complete frustration and will not be recommending them to anyone.